POLARIS

Sales · Problem brief

Sales Cycle Is Too Long: Locate the Waiting Time

DIRECT ANSWERMeasure the sales cycle as an event timeline, not one average. Separate active selling time from customer wait, internal approval, procurement, security review and rework. Compare similar completed deals, find the queue that added time, and test one removable delay while protecting win rate, margin and contract risk.

Updated September 28, 2026Diagnosis · Evidence · First proof

Start with these five checks.

Ask for only what can change the answer.

Test one reversible move.

Select one stage with repeated internal waiting, such as discount or security approval. Pre-authorize a narrow low-risk class with explicit limits and compare elapsed time, win rate and exception rate against matched deals. Reverse the rule immediately if commercial leakage or compliance exceptions exceed the pre-set threshold.

A decision your team can use.

Common questions.

Should open deals be included?

Use survival or cohort methods. Treating every open deal as complete understates cycle time.

Does a long cycle mean weak sales execution?

Not necessarily. Deal mix, procurement and internal approvals can change independently of rep behavior.

What should the test protect?

Win rate, margin, legal and security controls should remain guardrails while elapsed time improves.

Authoritative references.

  1. Salesforce, State of Sales
  2. U.S. Census Bureau, Quarterly Financial Report

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