{
  "case": "support-closure-replay",
  "scope": "synthetic_offline_deterministic_policy_simulation",
  "production_outcomes_measured": false,
  "autonomous_model_run": false,
  "source_sha256": "0d0482de79b418e30c3cb5fc0c38a5fcb3d0452d2cfe66498e38e2abd48e051a",
  "tickets": 20000,
  "raw_events": 224260,
  "valid_unique_events": 222000,
  "duplicate_events": 2220,
  "invalid_events": 40,
  "selected_tickets": 18000,
  "status_counts": {
    "verified_closed": 4000,
    "confirmed_pending_close": 4000,
    "awaiting_customer": 4000,
    "unowned_handoff": 4000,
    "reopened": 4000,
    "open": 0
  },
  "policies": [
    {
      "policy": "baseline",
      "verified_closed": 4000,
      "owned": 16000,
      "actions": 0,
      "closure_rate": 0.2,
      "ownership_rate": 0.8
    },
    {
      "policy": "close_confirmed_only",
      "verified_closed": 8000,
      "owned": 16000,
      "actions": 4000,
      "closure_rate": 0.4,
      "ownership_rate": 0.8
    },
    {
      "policy": "assign_owner_only",
      "verified_closed": 4000,
      "owned": 20000,
      "actions": 4000,
      "closure_rate": 0.2,
      "ownership_rate": 1.0
    },
    {
      "policy": "combined",
      "verified_closed": 8000,
      "owned": 20000,
      "actions": 12000,
      "closure_rate": 0.4,
      "ownership_rate": 1.0
    }
  ],
  "source_unchanged": true,
  "recorded_checks": {
    "tickets": true,
    "raw_events": true,
    "valid_unique_events": true,
    "duplicate_events": true,
    "invalid_events": true,
    "selected_tickets": true,
    "verified_closed": true,
    "confirmed_pending_close": true,
    "awaiting_customer": true,
    "unowned_handoff": true,
    "reopened": true,
    "no_unexpected_open": true,
    "source_unchanged": true,
    "simulated_closures": true,
    "simulated_ownership": true,
    "assignment_does_not_invent_closure": true
  },
  "interpretation": "Additional simulated closures apply to already-resolved, already-confirmed issues. They are not newly solved customer problems."
}